Introduction to Customer Service

January 6, 2016 9:00 am
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Date/Time
Date(s) - 06/01/2016
9:00 am - 4:30 pm

Location
QA Training Centre in Ripley

Categories


customer-serviceThis course is suitable for anyone working, or preparing to work, in a customer service role where using the telephone or dealing with people face to face is part of their job.

This is a one day course.

This qualification covers:

The principles of customer service,
How to meet customer expectations,
The importance of appropriate behaviour and communication techniques,
Correct ways to deal with problem customers.

Customer Service factsheet

 

Bookings

Bookings are closed for this event.