National Award in Customer Service (QCF)

September 9, 2015 9:00 am
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Date/Time
Date(s) - 09/09/2015
All Day

Location
QA Training Centre in Ripley

Categories


customer-serviceThis accredited qualification has been designed for delivery to all learners working or preparing to work in a customer service role or where using the telephone is a part of their job. This includes, call centres, hotels,  pubs and restaurants,shops and supermarkets and civil servants.

This is a one day course.

This qualification covers:

  • the principles of customer service,
  • how to meet customer expectations,
  • the importance of appropriate behaviour and communication techniques,
  • ways to deal with problem customers.

Customer Service factsheet

This qualification forms the knowledge component of the Intermediate Customer Service Apprenticeship or can be delivered on a stand-alone basis.

Through a 1-hour 30-question multiple-choice examination. Learners must achieve a score of at least 20 out of 30 in order to pass.

Price includes vat. All learners receive a FREE Learner Handbook.

Bookings

Bookings are closed for this event.