Introduction to Conflict Management

November 18, 2015 9:00 am
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Date(s) - 18/11/2015
9:00 am - 4:30 pm

QA Training Centre in Ripley


conflictThis course is suitable for anyone who requires training in conflict management. It is appropriate for a wide range of sectors and is suitable for anyone who has a customer facing role, dealing with service users or the public. Conflict management is useful for people who would like a better understanding of how to prevent conflict situations from arising and to feel more confident in being able to deal with situations if they arise.

This is a one day Introduction Course.

Subjects covered in this course include:

  • The importance of positive communication to prevent the likelihood of conflict
  • Managing customer expectations
  • Seeing things from the customers point of view
  • How to assess and reduce risks in conflict situations
  • Identify ways of defusing conflict situations
  • State the importance of providing exit routes and space when dealing with an angry person
  • State the importance of accessing help and support following an incident

Level 2 Conflict Management factsheet


Bookings are closed for this event.