Introduction to Customer Service

January 6, 2016 9:00 am
Loading Map....

Date(s) - 06/01/2016
9:00 am - 4:30 pm

QA Training Centre in Ripley


customer-serviceThis course is suitable for anyone working, or preparing to work, in a customer service role where using the telephone or dealing with people face to face is part of their job.

This is a one day course.

This qualification covers:

The principles of customer service,
How to meet customer expectations,
The importance of appropriate behaviour and communication techniques,
Correct ways to deal with problem customers.

Customer Service factsheet



Bookings are closed for this event.