Introduction to Customer Service

October 7, 2015 9:00 am
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Date(s) - 07/10/2015
9:00 am - 4:30 pm

QA Training Centre in Ripley



This qualification has been designed for delivery to all learners working or preparing to work in a customer service role or where using the telephone is a part of their role. This includes retail staff, call centre workers, receptionists,  bar staff, waiters, supervisors and managers.

This is a one day course.

This qualification covers:

the principles of customer service,
how to meet customer expectations,
the importance of appropriate behaviour and communication techniques,
ways to deal with problem customers

customer service fact sheet

Through a 1-hour 30-question multiple-choice examination. Learners must achieve a score of at least 20 out of 30 in order to pass.


Bookings are closed for this event.