Date(s) - 07/10/2015
9:00 am - 4:30 pm
QA Training Centre in Ripley
This qualification has been designed for delivery to all learners working or preparing to work in a customer service role or where using the telephone is a part of their role. This includes retail staff, call centre workers, receptionists, bar staff, waiters, supervisors and managers.
This is a one day course.
This qualification covers:
the principles of customer service,
how to meet customer expectations,
the importance of appropriate behaviour and communication techniques,
ways to deal with problem customers
Through a 1-hour 30-question multiple-choice examination. Learners must achieve a score of at least 20 out of 30 in order to pass.
Bookings are closed for this event.